We run a plumbing service that is all about you, the customer. When we come into a situation, we attend first to understanding the problem as you see it. Then, we get to work on diagnosing the issue we're called in to service. Our approach here is to be comprehensively diagnostic: we plumbing doctors only prescribe what we plumbing doctors believe to be necessary and sufficient for the problem we've been asked to solve. That's how we work with plumbing, and it's how we work with our customers: plumbing is just one problem that you might have in life, and its solution is potentially one necessary and sufficient action taken respeccfully on our part.
We commit to the highest achievable standards of trustworthiness and competence because, in Charter Oak, our customers expect no less. Our certified plumbers, with an average of 21 years of experience, undergo regular training to stay current with the plumbing trade's latest tools, techniques, and technologies. These are the folks you want and need on the job when your plumbing system is in distress or when you must go to straight to the plumbing trade for some sort of remodeling or rearranging of your space. Whether it's something as small as a pipe that must be replaced or as significant as redoing your entire bathroom to stay within National Plumbing Code standards, if we can't do it strictly on a "must-do" basis for you, we can't call ourselves reliable, period.
At the heart of our plumbing practices lies a commitment to sustainability and safety. We not only use practices and materials that are friendly to the environment, but we also make the effort to ensure what we do is sustainable—both in the short term and the long run. And since the primary focus of what we do is serve our customers, we feel it's key to mention that in serving you, we have a commitment to both safe and hazard-free service and a procedure that respects your home as if it were our own. In those rare but necessary times when you may face a plumbing emergency, we are a phone call away, 24 hours a day, ready to respond.